FAQs Trinidad

SurePay is an Electronic Bill Presentment and Payment service, connecting billers and customers for an efficient and effective way to pay bills.

Please click here to view which bills can be paid by SurePay.

Bills can be paid online at https://app.surepayonline.com or at physical locations across the country. Please click here to view the full list of SurePay locations.

The time and frequency of the updates are determined by the billers. However, SurePay can guarantee that the date on which the payment is made at SurePay will be honoured by the biller and in most instances your accounts will be updated on the same day. In some instances, the accounts are updated in real-time, which is a service that we offer to our billers.

In Trinidad and Guyana, there is a small convenience fee that is charged to the customer.

You can reach us by any of the methods listed on our “Contact Us” page, please click here for your specific territory.

A secure online facility where you can view, manage and pay your bills.
Features include:

• The ability to view bill details and outstanding balances

• The ability to pay from multiple bank accounts and credit cards (selected territories)
• The ability to schedule payments and set reminders
• Pay all your bills in one easy convenient location.

To register, please visit https://app.surepayonline.com/Account/Register to complete the application form.

No, SurePay Online is FREE to the customer.

You can pay your bills using a credit or international debit card and in selected territories from your local bank account.

With SurePay Online, you have the ability to view your bill balances, pay from multiple bank accounts or credit cards. SurePay is a dedicated bill payment service offering a wider range of billers and a faster update time than most banks can offer.

Yes, please visit https://app.surepayonline.com/Account/Register to complete the application form.

Yes, you can add multiple bank accounts from multiple banks and select your preference at the point of payment.

You can reach us by any of the methods listed on our “Contact Us” page, please click here for your specific territory.

We are expanding our range of services to our customers and our partners, please visit our “Services” page for more information.

SurePay has provided the service from inception without any charge. In order to maintain the service and make further improvements it has become necessary to apply the Convenience Fee.

Most Bill Payment options are already charging an additional fee.

$3 is the absolute minimum charge that can be applied in order to maintain the service.

As a registered business SurePay is obligated by the laws of Trinidad and Tobago to charge VAT on any service it provides.

The introduction of this fee promises continued service excellence, expansion of payment locations and service upgrades.

This is possible but the customer must advise the Teller of this immediately upon approaching the booth.

The customer must advise how much money should be paid toward the bill e.g. a customer with $100 should advise the Teller that $97 should be paid toward the bill.  The customer would then pay the $100 which would include the $3 fee and $97 would be entered in SurePay and paid to the Biller.

The same process as above can be applied. The $3 fee must be paid.

The same process as above can be applied. The $3 fee must be paid.

Customers should return to the Collection Point to enquire.

Customers can also visit the SurePay website at https://surepaybills.com/home-trinidad/  or send an email to surepaysupport.tt@pbs.group

The Convenience Fee will appear on the SurePay receipt along with the details of the payment.

Customers should always check the receipt before leaving the SurePay booth. No visible convenience fee means that the specific Biller has absorbed that fee on your behalf.

The convenience fee will have been absorbed for those billers you are paying to.

If a reversal is required from May 1^st onwards, the convenience fee is now payable on that Bill.