FAQs – St Lucia

SurePay is an Electronic Bill Presentment and Payment service, connecting billers and customers for an efficient and effective way to pay bills.

Please click here to view which bills can be paid by SurePay.

Bills can be paid online at https://app.surepayonline.com or at physical locations across the country. Please click here to view the full list of SurePay locations.

The time and frequency of the updates are determined by the billers. However, SurePay can guarantee that the date on which the payment is made at SurePay will be honoured by the biller and in most instances your accounts will be updated on the same day. In some instances, the accounts are updated in real-time, which is a service that we offer to our billers.

To pay your bills at SurePay is FREE to the customer in most territories. In Trinidad and Guyana, there is a small convenience fee that is charged to the customer.

You can reach us by any of the methods listed on our “Contact Us” page, please click here for your specific territory.

A secure online facility where you can view, manage and pay your bills.
Features include:

• The ability to view bill details and outstanding balances

• The ability to pay from multiple bank accounts and credit cards (selected territories)
• The ability to schedule payments and set reminders
• Pay all your bills in one easy convenient location.

To register, please visit https://app.surepayonline.com/Account/Register to complete the application form.

No, SurePay Online is FREE to the customer.

You can pay your bills using a credit or international debit card and in selected territories from your local bank account.

With SurePay Online, you have the ability to view your bill balances, pay from multiple bank accounts or credit cards. SurePay is a dedicated bill payment service offering a wider range of billers and a faster update time than most banks can offer.

Yes, please visit https://app.surepayonline.com/Account/Register to complete the application form.

Yes, you can add multiple bank accounts from multiple banks and select your preference at the point of payment.

You can reach us by any of the methods listed on our “Contact Us” page, please click here for your specific territory.

We are expanding our range of services to our customers and our partners, please visit our “Services” page for more information.